Have a Frustrated Client? 5 Steps to Restoring Trust

I’m not happy.   Those 3 words caught me off guard, like a punch from someone I didn’t know was my opponent.   A long-time client, let’s call him Eric, told me he was dissatisfied with the results he was getting.   That’s when I put these 5 leadership skills and...

Dog Training and Leading People

Mark Twain once said, “The more I learn about people, the more I like my dog.” For hundreds of years, people have compared their fellow human beings to man’s best friend. We just adopted a terrific Miniature Australian Labradoodle named “Harken” from the Labradoodle...

How to Master the Art of Delegation in 4 Steps

I’m too busy. I’ll do it myself. I love doing it… why hand off the task? My team is already swamped, why give them another job? As a leadership advisor, I’ve heard it all – from managers at Fortune 500 companies to energized entrepreneurs. What amazes me about most...

A Leader Knows Where to Focus: Do You?

In my work with growing companies, we often discuss the barriers to growth. My clients will say they’ve hit a wall. So, what exactly is in their way? Nine times out of ten, it’s a leadership issue. Before you can become a great leader – and take your company to the...